The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Paradise Outdoor kitchen
    16410 hwy 377 South
    Fort worth, TX
    Copyright © 2011-2012 Paradise Outdoor kitchen. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Paradise Outdoor kitchen. All rights reserved.



  • Privacy Policy

  • Privacy Policy Statement

     

    What information do we collect?

    We collect information from you when you register on our site, place an order or fill out a form.

     

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

     

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

     

    ; To personalize your experience

    (your information helps us to better respond to your individual needs)

     

    ; To improve our website

    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

     

    ; To improve customer service

    (your information helps us to more effectively respond to your customer service requests and support needs)

     

    ; To process transactions

     

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

     

    ; To send periodic emails

     

    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

     

     

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

     

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

     

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

     

    Do we use cookies?

    We do not use cookies.

     

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

     

    Children’s Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

     

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

     

    Your Consent

    By using our site, you consent to our privacy policy.

     

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

     

    This policy was last modified on 04/29/2011

     

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

     

    Website:

    www.paradiseoutdoorkitchen.com

     

    Address:

    16410 Hwy 377 South

    Fort Worth, TX 76126

     

    Email:

    sales@paradiseoutdoorkitchen.com

     

    Phone:

    817-443-0040

     

    Fax:

    817-443-0050

    Paradise Outdoor kitchen



  • Shipping & Delivery

  • At this

    Shipping Policy Statement

    Paradise Outdoor Kitchen Website Shipping Policy Statement

     

    This document was last updated on April 28th,2011

     

    1. Shipping Methods

    Paradise ships our product throughout the 48

    contiguous United States.

     

    Standard Shipping: - Shipping Plus Handling is different depending on size and weight of item- UPS GROUND

     

    Expedited Shipping: Not Offered

     

    Freight Delivery Shipping and Handling on large items – Call For Quote 817-443-0040

     

    Shipping times are subject to product availability. Our UPS

    carrier requires a street address and phone number. We do

    not ship to P.O. Boxes. All Products require a signature upon delivery.

     

    2. Order Cutoff Time

    Orders placed on a business day will be shipped within the next ten (10) business day after all funds are available to Paradise. The customer will be notified if there is any additional delay due to material shortages or revision release timing.

     

    3. International Shipping

    We do not accept orders from any international locations.

     

    4. CHANGES TO THIS STATEMENT

    Paradise has the discretion to occasionally update this

    Shipping Policy Statement. When we do, we will also revise the

    “updated” date at the top of this Shipping Policy page.

     

    5. CONTACTING US

    If you have questions regarding our Return Policy Statement,

    its implementation, failure to adhere to this return Policy

    Statement and/or our general practices, please contact us at

    sales@paradiseoutdoorkitchen.com or send your Comments or Authorized Returns to:

     

    Paradise Outdoor Kitchen

    16410 Hwy 377 South

    Fort Worth, TX 76126

     

    Paradise will use commercially reasonable efforts to promptly respond and resolve any problem or question.

     

    



  • Sales Tax

  • Paradise Outdoor kitchen charges sales tax for merchandise ordered on this Web site based on deliveries made with in the State of Texas.



  • Warranties

  • Paradise Backyard offers the following limited warrants against defects in material and workmanship on our outdoor kitchens and components:

     

    Lifetime Structural Warranty

    We warranty that the structure frame is free from manufacture defect for as long as you own your island. Galvanized Steel Stud Construction.

     

    Lifetime Component Warranty

    If you purchased a Paradise Grill we warranty that the stainless steel cooking grids, stainless steel housing and boxes, liners, stainless steel hoods, and BBQ faces are free from manufacture defect for as long as you own your Paradise Grill.  Side burners and other Paradise components are warranted to be from manufacture defect for a period of One (1) years.  Ignitions systems and all other BBQ accessories are warranted for one year. All other grill types are warranted by the individual manufactures of that product. 

     

    Decorative Finish Warranty

    We warranty the decorative finishes are free from manufacture defect at the time of delivery, including:

    Stucco

    Grout

    Brick

    Rock

    Tile

    Stone

    Granite

     

    Extent of Warranty

    Our Warranty is only valid on Paradise Backyard models delivered in the United States and extends through the selling dealer to the original purchaser at the original site of installation. This warranty becomes valid at time of purchase and ends either by specified time-frame listed above or upon owner transfer or relocation. Paradise Backyard warranties all labor costs for a period of ninety (90) days from the date of receipt.  After the warranty period, the Purchaser must pay all labor charges.

     

    Manufacturer Warranty

    Paradise Backyard models are manufactured with the highest quality and are warranted to be free from defects in material and workmanship at time of delivery. Manufacture Defect Warrantee does not include warrantee from use of this product, this includes wear and tear and/or damages caused by anything other then by manufacture defect.  The appliance and other grill warranties are extended through the manufacturer of the product. These items include, but are not limited to, the following: Grills, Stereos, Appliances, Speakers, Refrigerators, Keg Refrigerators, Accessories, Doors, Drawers, Palapas, Smokers, Sinks, Side Burners, Bar Caddy’s, Televisions, and DVD Players. There is no warrantee given on lights bulbs.

     

    Warranty Performance

    In the event of a malfunction caused by manufacture defect that is covered under the terms of this warranty, a factory authorized service agent of PARADISE BACKYARD will perform the necessary repairs. To obtain service, contact the selling dealer. In the event the consumer is unable to obtain satisfactory customer service from the selling dealer or service agent, written notification must be given to the PARADISE BACKYARD Customer Relations Department within 30 days of the reported failure. There will be no charge for parts on a covered item. However, the service agent may assess a reasonable travel or mileage charge per service call as well as a labor charge after the ninety (90) day covered period. If PARADISE BACKYARD determines that repair of a covered item is not feasible, PARADISE BACKYARD reserves the right to replace the defective merchandise with merchandise equal in value to the original purchase price (minus depreciation value after the first year). Warranty repair and / or replacement is the sole discretion of PARADISE BACKYARD and this warranty does not cover costs therein, including but not limited to: freight, removal, re-installation, etc. This warrant is non-transferable and may not be extended beyond the above mentioned time frames under any circumstances, by any of PARADISE BACKYARD’S representatives.

     

    Warranty Limitations

    This warranty is void if the barbecue island has been subject to negligence, relocation, alteration, misuse, repairs, impact, scratches, or incorrect and / or prohibited applications and / or installations damages caused by purchaser. Gas lines must be installed by a licensed plumber only or local gas company agent. Incorrect electrical installation by unlicensed electricians, service or delivery by non-PARADISE BACKYARD authorized representatives, acts of God and other cases beyond the control of PARADISE BACKYARD are not covered by this warranty. This limited warranty applies only to barbecue islands (outdoor kitchens) used for personal, family, and outdoor household purposes. This warranty does not apply to labor charges beyond ninety (90) days on barbecue islands, replacement parts and hardware. This limitation is retroactive and applies to all barbecue islands (outdoor kitchens) manufactured from 1999 and hereafter.


    Disclaimers

    PARADISE BACKYARD shall not be liable for loss of use of the barbecue islands (outdoor kitchens) or other incidental or consequential costs, expense or damages, which may include, but are not limited to, removal of permanent deck or other custom fixtures or the necessity for crane removal. Any implied warranty shall have duration equal of the applicable warranty stated above.

    Natural stone: Rock, travertine, marble, granite, etc. may be characterized by dry seams, pits, chips, cracks, and fossils that are often filled with grout during installation. These are normal imperfections and are not considered defects. Natural stone and porcelain tile countertops are raw and require sealing and maintenance buyer.

     

    Legal Remedies

    This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state.

     

    Customer Service

    For customer service, contact the authorized selling dealer immediately. If you need additional information or assistance, please contact the PARADISE BACKYARD Customer Relations Department at 16400 Hwy 377 South, Fort Worth, TX 76126 at 817-433-0040.

     

    See your Paradise barbecue dealer for a copy of the applicable warranty and/or warranties, details and any questions you may have regarding the warranty coverage on your barbecue.

     

    Warranty Limitations

    The Limited Warranty is void if the barbecue island has been subject to negligence, relocation, alteration, misuse, abuse, and/or repairs by non-PARADISE BACKYARD authorized representatives, incorrect electrical installation, acts of God, and any other cases beyond the control of PARADISE BACKYARD.

    Examples of common acts not covered by this warranty include but are not limited to:

    Scratches and/or stains caused by use.

    Damage caused by extreme weather conditions (hot, cold, etc.)

    Damage caused by dirt, sand, and/or water damage.

    Damage caused by regular use and/or wear and tear over time.

    Damage caused by continued operation of the barbecue with either known or unknown problems.

    Damage caused by direct sunlight.

    Damage caused as a result of failure to follow the operating instructions as defined in the owner’s manual.

    This Limited Warranty applies only to barbecues normally used for personal, family, or household purposes.

    This Limited Warranty specifically excludes commercial barbecue islands.

     

    Warranty Exclusions

    PARADISE BACKYARD warranties the barbecue islands and associated hardware from defects in material and workmanship for a period of one year from the original date of purchase.

    Stereo systems are delivered with their own manufacturer’s warranty. This warranty does not cover labor charges beyond ninety (90) days on barbecue islands, replacement parts and hardware.

    Disclaimer

    Natural stone: Rock, travertine, marble, granite, etc. may be characterized by dry seams, pits, chips, cracks, and fossils that are often filled with grout during installation. These are normal imperfections and are not considered defects.  Small fissures in grout joints are only superficial in nature and as such are not considered defects. Note that all natural stone and/or tile countertops are unfinished and must be sealed by the buyer prior to use.  ALWAYS USE PROTECTIVE COASTERS ON YOUR COUNTERTOP TO PREVENT STAINS AND WIPE UP ALL SPILLS IMMEDIATELY.



  • Return Policy

  • Return Policy Statement

    Paradise Outdoor Kitchens Website Return Policy Statement.

     

    This document was last updated on April 28, 2011.

     

    1. Return Period

    Paradise requires you to open and inspect your products right away upon receipt. Damaged Boxes and/or products must be reported to the delivery carrier upon receipt and any problems with goods must be reported to Paradise with in 24 hours of delivery. If there is a problem, you can return them with in 7 days as long as Paradise was properly notified and you received a return authorization from Paradise a refund or exchange will be given. Email Sales@paradiseoutdoorkitchen.com to get authorization.  We do not accept returns and/or exchanges for any items without proper authorization or after the 7 day return period (all returns must be post marked by or before the deadline). WARNING: Do not send a return item if not pre-authorized your item will not be sent back and no credit will be issued.

     

    2. Credit for Returns

    Payment for returns and exchanges will be issued once we

    confirm receipt of the merchandise. Merchandise

    must be returned with original packing, user guides and

    instruction manuals. Please be aware that it may take as long as 20 business days to process your return and send your payment. Exchanges will be processed after inspection of goods and may take as longs as 5 to 7 business days after receipt to send out a replacement.

     

    3. Refunds

    Tax (if applicable) is refunded with returns. The original

    shipping and handling charges are not refunded with returns.

    When you return items from a group of items purchased, the

    remaining amount spent may no longer be eligible for any

    discount you may have received (e.g., for gifts with purchase,

    free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To

    receive a complete refund, all items from the original purchase

    must be returned with the original packing, user guides and

    instruction manuals.